Frequently Asked Questions
How can I contact AM Cosmetics?

E-Mail: [email protected]

Telephone: 01572 755 240 (8.30am to 4.30pm Monday to Friday)

Fax: 01572 756 948

AM Cosmetics Ltd, Long Row, Oakham, Rutland LE15 6LN

How do you deliver my order?

Click here to see our Delivery page

What is UK Recommended Retail Price?

UK RRP refers to prices the manufacturer recommends goods are sold at in the UK market, or prices that retailers within the UK market are currently offering the same product.

In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only.

What is a Tester?

A tester is an 100% genuine product that is unused and unopened. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items may also be marked not for individual sale. By submitting you order to AM Cosmetics, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product.

What is the PAO (Period After Opening) symbol?

Most cosmetic products are made to last a long time. But it is not always clear for consumers just how long is ‘a long time’. From March 2005 the new PAO symbol was introduced that shows the number of months within which the industry, in conjunction with European Union guidelines, recommends a product remains usable. This period is referred to as the Period After Opening (PAO).

The lifespan is designated in months (M) and appears as follows:

[12M] = 12 months
[24M] = 24 months

Information concerning the lifespan of your product will appear on all products except:

Products which only last 30 months or less as these products already carry a ‘best before’ date

single use products (e.g. samples, hair colorants etc.)

products contained in packaging that prevents contact with the external environment (e.g. aerosols)

some very long-lasting products which cannot deteriorate over time in a way that affects their safety. Useful Product Tips Always read the instructions carefully; including any warnings for use.

Keep lids on products when not in use and use the product within the recommended timeframe (if a date or PAO is shown on the product).

Avoid storing your products in direct sunlight or near sources of heat and choose dry, cool (but not freezing) storage areas where possible.

Never dilute products or mix with other products (unless directed to do so by the product instructions).

Apply cosmetic products with clean hands or an applicator and routinely wash all applicators thoroughly with soap, detergent or a mild shampoo.

Allow applicators to dry completely before use.

Avoid sharing your personal cosmetic products with another person.

AM Cosmetics Terms and Conditions